Terms of trade

GENERAL INFORMATION

Rokketand ApS
CVR no. 42358304
Farverland 4, 1 sal.
2600 Glostrup
contact@rokketand.com

ORDERING AND PAYING

To shop at rokketand.com you must be 18 years old and have the opportunity to pay for your order with one of the available payment methods. All amounts are in DKK and incl. VAT. Please note that we only deduct the amount approved by you. And the money will only be deducted from your account when we ship your order. Rocket tooth receives payments such as Visa, Mastercard and Maestro. You can also pay with Mobile pay.

ORDERING

Placing an order through our website is not a legally binding agreement. Rokketand Aps has the option to cancel the order due to system failure, backorder of item, printing error, incorrect filling in of the buyer's information, or similar situations. Binding order confirmation / invoice is not sent to the customer until we have sent the customer's ordered goods. Once the Customer has placed an order via our website, our system will automatically send an e-mail stating which items have been ordered. It is the customer's responsibility to check that the information is correct on the order confirmation, otherwise contact our customer service contact@rokketand.com as soon as possible.
This is only an electronic receipt for receipt of your order. They should be aware that the automatic reply (via e-mail) is not a legally binding order confirmation, whereby an agreement has been entered into. The agreement is only binding when you have received an e-mail from Rokketand.com with information that we have sent the item .

SHIPPING & DELIVERY

We will pack and ship your order within 1-3 business days. During busy periods, it may take up to 5 working days before we are ready to ship your package. Reservations must also be made for any delays with the supplier. If your order is delivered to a parcel shop, remember to pick it up before sending it back.

Shipments in Denmark

You can choose from the following carriers.

Delivery to GLS, DAO and BRING parcel shop: Free shipping over 500 DKK

For orders under DKK 500: DKK 29

Delivery to private address: The shipping price is DKK 49.

Expected delivery time is 1-4 business days.

Shipments to EU countries

(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania , Slovakia, Slovenia, Spain, Sweden)

Delivery with GLS: The shipping price is DKK 159

Expected delivery time is 4-7 business days.


When your order is shipped, you will receive an email with the package shipping information and a link so you can track your package online. Note that it may take up to 24 hours for the tracking information to appear. If is not available at the delivery point, your package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact us through our customer service.

RETURN

If you are not completely satisfied with your purchase at Rokketand, you always have a 14-day right of withdrawal. First day is counted from the day you received your order. You have the option of returning one item, several items or all items from your order.Returned goods must be unused, unwashed and in original packaging. Original sales receipts must be enclosed.


Before you send your order back, you must contact us at contact@rokketand.com, where you inform us that you want to return your item (s) back. Rocket Tooth answers you within 1-2 business days and informs you on how to return your order. Upon refund, we will refund money to the debit card used at the time of purchase.

Sorry, we can not take responsibility for shipping costs and lost packages. Therefore, please save a registration of your tracking number when sending the package. When the goods are received back in our warehouse, the amount will be refunded within 14 days. You will not be refunded the shipping fee. The goods must be returned to the address below:

Rokketand ApS, Farverland 4, 1 sal. 2600 Glostrup

COMPLAINT RIGHT

There is a 2-year right of complaint in accordance with the Purchase Act on all items purchased in our webshop. The right of complaint applies to defects in material and / or manufacturing. You can have the item exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to damage caused by incorrect handling of the product. Rocket tooth will cover return costs to a reasonable extent. Read more about your right to make a complaint on the Danish Competition and Consumer Authority's website. When returning complaints, the item must be sent to:

Rokketand ApS, Farverland 4, 1 sal. 2600 Glostrup

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